Terms Of Service
The use of services from Hosting Chacha constitutes agreement to these terms. Hosting Chacha users are entirely liable for all activities conducted through your administrator and all your end clients accounts. The following terms of service are designed to provide the highest level of service available.
Our Responsibilities
Hosting Chacha Networks agrees to furnish services, which are paid for, to the Customer, subject to complete compliance to the AUP and TOS. Hosting Chacha Networks reserves the right to refuse any potential customer, at the sole discretion of Hosting Chacha Networks. The failure by a customer to meet or follow any of the policies/terms is grounds for account deactivation. Hosting Chacha Networks will be the sole arbiter as to what constitutes a violation of the AUP. Hosting Chacha reserves the right to remove any account without prior notice.
Changes
The TOS and AUP are both subject to change at any time at the sole discretion of Hosting Chacha Networks, a change in policy shall not be grounds for early contract termination or non-payment. Customer recognizes that the nature of the service supplied and the initial rates and charges have been communicated to Customer. The Customer is aware that from time to time rates may change based on availability of hardware and overall market fluctuations, if a change is going to in any way alter the recurring monthly bill of a customer, it will be communicated prior to actual billing.
Suspension
If any violation of these rules will occur Hosting Chacha reserves a right to suspend a violating account. You, as an administrator, will have a permission to reactivate your client account. After the account will be reactivated, you or your client will have 12 hours to resolve the incident. If incident will not be resolved in 12 hours after you will reactivate account or any violation will occur in future by the same account, Hosting Chacha reserves a right to terminate violating account and disable client profile (we will not disable your administrator profile, only your end client profile). Root user will always safe from any violated action caused by their end user.
Support
Hosting Chacha Networks provides hardware support related to customers server functioning. Hosting Chacha Networks does not offer software support if the service is not Fully Managed. Hosting Chacha Networks only guarantees the default installation of any software under fully managed hosting, and in no way assumes liability for the configuration of any software. Hosting Chacha Networks is not responsible for any data loss associated with mis-configuration of scripts. Hosting Chacha Networks may provide enhanced site development support (including script configuration and integration), for an additional fee. Please ask sales or billing for enhanced site build-up support pricing. Hosting customers may request for new php extensions or, features on support ticket. Hosting Chacha Networks does not provide any type of Support to the Customers of our Customers (Third Party Customers). We will only provide support directly to Customers of Hosting Chacha Networks.
Data and Backups
We perform weekly backups on all of our servers to ensure critical files are never lost. Our servers having Hardware Raid10 array enabled Harddrives, so primary drives data also mirroring on secondary drives. Our server does not create daily backups for users sites, you must manually create a backup that you may download on your own, we do not restore a file any user has accidentally deleted or modified. The back-up restoration is for emergency procedures only. You are advised to backup all of your own files to your local drive. We are not responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups.
Payment Verification
Customers agree to potentially having to submit to fraud checking measures, designed for both the security of the customer as well as the security of Hosting Chacha Networks. The fraud checks require scan copy of CreditCard Authorization Form by Hosting Chacha Networks, a front side screenshot of the Credit Card used as payment, as well as a valid scan copy of recent photo ID (Passport/Driving License/Student ID). We may ask for Payment Verification if payment done by Credit/Debit Cards. If payment made from unverified PayPal accounts, we may ask for verification documents as well.
